Community Led Housing Policy Guidance

This Governance and Finance policy guidance covers  the code of governance, confidentiality and data protection, the code of conduct, financial standing orders and risk management. It is is aimed at any type of community led housing organisation and also includes information relating to different tenures.

The guidance includes:

• the aims of the policy
• the general principles of the policy
• the risks the policy will address
• the procedure for implementing the policy

Authors Blase Lambert and Nic Bliss.  Updated July 2024.

This Membership Policy Guidance covers membership, involvement and empowerment. It is is aimed at any type of community led housing organisation and also includes information relating to different tenures.

The guidance includes:

• the aims of the policy
• the general principles of the policy
• the risks the policy will address
• the procedure for implementing the policy

Authors Nic Bliss and Blase Lambert.  Updated July 2024.

This Housing Management Policy Guidance covers rent setting, rent collection, rent arrears, former resident arrears, reletting empty homes, allocations, transfers and exchanges, complaints, anti-social behaviour & harassment, resident disputes, racial harassment, domestic violence and abuse,  safeguarding vulnerable adults/children, succession, joint tenancies, abandoned properties, subletting and lodgers, squatting and unauthorised occupation, tenancy breach, pets, and a performance reporting framework.

Authors Nic Bliss and Blase Lambert.  Updated July 2024.

This Repairs and Maintenance Policy Guidance covers repairs, the planned maintenance programme, adaptations, improvements and alterations, compensation, decanting, contractor management, estate services, insurances, gas servicing, and health & safety (buildings). It is is aimed at any type of community led housing organisation and also includes information relating to different tenures.

The guidance includes:

• the aims of the policy
• the general principles of the policy
• the risks the policy will address
• the procedure for implementing the policy

Authors Nic Bliss and Blase Lambert.  Updated July 2024.

This Agency and Employee Management Policy Guidance covers management agreements, agency procurement, agency performance management, employment terms and conditions, employee recruitment, employee performance management, staff handbooks, and health & safety at work. It is is aimed at any type of community led housing organisation and also includes information relating to different tenures.

The guidance includes:

• the aims of the policy
• the general principles of the policy
• the risks the policy will address
• the procedure for implementing the policy

Authors Nic Bliss and Blase Lambert.  Updated July 2024.