Your Homes

Your Homes focuses on the places where your tenant-members live and the practical challenges of maintaining safe and affordable homes. These sessions will provide practical ideas and solutions to help co-operatives care for their homes and communities.

Awaab’s Law Phase 2: from rules to reality

Hayley Hulme, Chief Executive, North West Housing Services

This practical, solutions-focused workshop will explore what Awaab’s Law Phase 2 means for housing co-operatives and what you need to do to prepare, respond and evidence compliance.

We’ll cover the regulatory and legal expectations, including the Safety and Quality Standard, decant requirements and potential enforcement risks, alongside practical challenges such as contractor capacity and meeting statutory timescales.

We’ll also look at record keeping, vulnerability tracking and audit trails, with practical ideas co-ops can take away and apply.

Know your stock, shape your future

Michaela Bygrave, Maria Moise, Delores Clarke CCH Associates

Your homes are your co-operative’s biggest asset – but do you know what condition they’re in, what they need and how they’ll perform in the future?

This practical workshop will explore how stock condition surveys, asset management planning, retrofit and net-zero strategies can help co-ops make informed decisions about investment and long-term sustainability.

We’ll consider how to balance improving energy efficiency and building performance with affordability for members, while using good data to support compliance, financial resilience and future investment.

With practical examples and case studies, you’ll leave with ideas to help your co-operative know its stock and plan confidently for the future.

Effective complaint handling: what good looks like

Kirsty Noakes, Duty to Monitor Manager, Housing Ombudsman Service

This practical workshop will explore how housing co-operatives can handle complaints fairly, consistently and effectively, while using complaints to improve services.

We’ll look at what defines a complaint, what matters to people when they complain, and how to distinguish between a complaint and a report of antisocial behaviour (ASB). We’ll explore the importance of getting to the nub of the complaint and following a clear, effective handling process.

The session will also consider AI-generated complaints, what makes a good decision letter, and how to capture and communicate learning.

We’ll finish by looking at what good looks like and the role of the Member Responsible for Complaints in providing oversight and ensuring learning leads to improvement.

Repairs and maintenance: getting compliance right

Ashleigh Martin, Head of Housing and Repairs, MB Housing

Repairs and maintenance are at the heart of delivering safe, good-quality homes. This practical workshop will help co-operatives understand their responsibilities and ensure they have the right systems, roles and records in place to meet legal, safety and regulatory requirements.

We’ll explore the role of the Health & Safety Lead, the key compliance areas including the Big 6 – gas, electrical, fire, asbestos, water hygiene and building safety – and how to manage day-to-day repairs, planned maintenance and contractors effectively.

The session will also cover record keeping, reporting, member involvement, value for money and learning from complaints or failures, with a focus on how co-operatives can evidence good management and demonstrate compliance to the Regulator where required.

Your Co-operative

Your Co-operative focuses on the people, values, culture, and democratic governance that make housing co-operatives different from other housing organisations. From understanding members’ rights and responsibilities to responding to issues that affect communities, the sessions provide practical opportunities to strengthen participation, build confidence and put Co-operative Principles into practice.

When home isn’t safe: the housing response to domestic abuse

Demi Harrington, Senior Regional Lead, Domestic Abuse Housing Alliance

Domestic abuse affects far more than individuals — it can impact homes, tenancies, safety and communities. Join Demi Harrington for a practical workshop exploring the vital role of co-operative landlords in recognising, responding to and preventing domestic abuse.

The session will cover legal and regulatory responsibilities, safeguarding, partnership working, practical tools and support for tenants.

The workshop will also consider forthcoming changes in legislation, including developments arising from the Social Housing Bill, and what these could mean for landlords and tenants.

Challenging hate: creating safer homes and communities

Kush May-Chahal, Director of Training Services, Stop Hate UK

Hate is not just ASB, and the impact can be life-changing. But are we always confident in recognising it, responding effectively and understanding the very different impact it can have on those targeted?

This engaging and practical workshop will cut through the confusion around hate incidents, exploring what it is, how it differs from ASB, and why being targeted because of who you are can have such a profound impact on safety, identity, wellbeing and belonging.

We’ll explore practical tools and approaches to recognise and respond to hateful behaviour, and provide a better understanding of the impact on victims, tenants and communities.

Sharing the right information: your co-operative and STAIRs

Helen Bartlett, CCH Associate

What information should housing co-operatives make available to their tenant-members – and what happens when a tenant-member asks for information?

This workshop will introduce the new Social Tenant Access to Information Requirements (STAIRs) and what they mean for Registered Provider housing co-operatives. We’ll check in with where co-operatives are at with the Publication Scheme requirements, which come into effect from 1 October 2026, and look ahead to the Information Requests requirements that follow from 1 April 2027.

We’ll explore what information co-operatives need to publish proactively, how requests for information should be handled, when information can reasonably be withheld or redacted, and what co-operatives need to have in place to meet the new requirements.

Co-operative Values and Principles: building a co-operative culture

Blase Lambert, Chief Executive Officer, Confederation of Co-operative Housing

What do the Co-operative Values and Principles actually mean for your co-operative – and how can they shape the way you work, make decisions and involve members?

This interactive workshop will explore the Values and Principles at the heart of co-operation before turning the conversation towards what they mean in practice for individual housing co-operatives.

Through fluid, open discussion, we’ll explore how co-operatives can translate the values and principles into something meaningful, practical and relevant to their own culture, governance and relationships with members.

The session is designed to be conversational and participative, with plenty of opportunity to share experiences, challenge ideas and learn from other co-operatives.

Your Business

Your Business focuses on the skills, knowledge, and practical tools needed to run a successful housing co-operative. Covering governance, finance, compliance, housing management, and organisational development, these sessions will help co-operatives strengthen their operations, improve performance, and build long-term resilience.

Data matters: managing your co-operative’s Information

Paula Farrow, CCH Associate, Minster Housing Co-operative

Housing co-operatives hold a wide range of information about their members, tenants, properties and finances, but managing that information effectively can be a challenge.  This practical workshop will help co-operatives understand what data they hold, how it should be managed and what they need to do to meet their legal and governance responsibilities.

We’ll look at GDPR and data protection, including responsibilities around collecting, storing and sharing member information. We’ll also explore good record keeping, including how to ensure records are accurate, up to date, accessible and appropriately protected.  We’ll cover retention and disposal, helping co-operatives understand what information they need to keep, how long they should retain it and how records should be securely disposed of when they are no longer needed.

The session will finish by looking at the practical steps involved in developing or reviewing a data management policy, helping co-operatives strengthen their compliance, governance and approach to managing information.

Using the new housing co-operative Code of Governance

Helen Bartlett, CCH Associate

What does good governance look like in a housing co-operative – and how do you know if you’re getting it right?

This practical workshop will introduce CCH’s new Code of Governance and, most importantly, show how to use it in your co-op. We’ll look at what the Code is for, how it is structured and how its principles, standards and provisions can help you think about how your co-operative is governed, recognise what is working well and identify where things could be improved.

For Registered Providers, adopting and complying with an appropriate Code of Governance is also a regulatory requirement.

We’ll also introduce the wider suite of resources that sit alongside the Code, including the Good Governance Guide, Governance Review Workbook, and supporting model governance documents.

Competence and Conduct: building skills for the future

Daryl McIntosh, Share Learning Ltd

The new Competence and Conduct Standard brings a stronger focus on the skills, knowledge and behaviours needed across the housing sector. This workshop will introduce the Standard and explore what it means for housing co-operatives in practice.

We’ll look at practical pathways to compliance, including how co-operatives can assess their current position, identify training and development needs, and build a culture of ongoing professional development for their staff. The session will also showcase Share’s training and professional development offer to CCH members, including its technology and tools to support learning.

A practical session for co-operatives looking to understand the new requirements and turn them into a clear, achievable development plan for staff members.

Know your risks: building a resilient co-operative

Kevin Wan, Director of Finance, North West Housing Services

Every housing co-operative faces risks – but effective risk management is about understanding them, preparing for them and taking action before they become problems.

This practical workshop will help co-operatives identify and assess their key governance, financial, operational, compliance, health and safety and reputational risks, and develop a simple approach to managing them. We’ll explore risk registers, roles and responsibilities, financial resilience, business continuity and how to monitor emerging risks.

The session will focus on creating a positive risk culture, where committees, staff and members feel confident to identify concerns, learn from issues and take action to build a stronger, more resilient co-operative.

Your Future

Your Future explores the opportunities, innovations and strategic challenges that will shape co-operative housing in the years ahead. From sustainability and finance to leadership and growth, these sessions will help co-operatives plan confidently for a changing future and seize new opportunities for development and impact.

From idea to impact: growing your co-operative

James Neward, Chief Operating Officer, and Sue Bird, Yorspace

How can housing co-operatives start, grow and expand while protecting their values, finances and member-led approach?

This practical workshop will focus on growth opportunities for established co-ops, including new build, acquiring or repurposing properties, and redevelopment. We’ll explore what needs to be in place around planning, design, consents, compliance, allocations, governance and finance – and how to turn an idea into a realistic delivery plan.

We’ll also consider the journey for new co-operative start-ups, from developing a group and finding a site through to planning, finance and delivery.

Using Yorspace and Lowfield Green as a real-life example, we’ll explore how a co-op can move from its first development to its next phase of growth.

A practical session for co-ops looking to understand where they are now, what comes next and what they need to put in place to make it happen.

Powered by Members: strengthening active membership

Paul Kelly, CCH Associate

Priority workshop:  we will be running this workshop twice

Housing co-operatives are different because members choose to own, govern, manage and improve their homes and communities together.

For both Registered and Non Registered Provider co-operatives, active membership is about creating a culture where everyone understands they have both the opportunity and responsibility to shape the future of their co-operative. CCH has updated its Active Membership Policy to reflect this changing landscape.

For Registered Provider co-ops, recent changes to social housing regulation means those landlords must demonstrate how residents influence decisions and how concerns about safety, quality and services are addressed. So this is an opportunity to strengthen member engagement rather than an additional burden.

Join CCH Associate Paul Kelly for this interactive workshop to explore active membership and share practical ideas for strengthening engagement in your co-operative.

The Long Game: is your co-op financially sustainable?

Helen Bartlett, CCH Associate

This workshop will explore how business planning helps co-operatives to understand their longer-term financial position and make informed decisions about the future. We’ll look at the relationship between rents, day-to-day costs, major repairs and investment, reserves and other financial pressures, and why an annual budget alone doesn’t tell you whether your co-operative is financially sustainable.

For Registered Providers, having an appropriate, robust and prudent business planning, risk and control framework is also a regulatory requirement.

We’ll consider what an effective and proportionate business planning framework looks like, what financial information the governing body needs, and how co-operatives can test their plans against different risks and assumptions. We’ll also look at how co-operatives can plan for significant expenditure and make effective use of their financial resources and assets.