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Annual Report Review

Annual Reports: A tenant perspective
A good start, but could do better

All landlords were required to produce an annual report to their tenants last October. The National Tenant Organisations (NTOs) have produced a review report "A good start but could do better" setting out what we think is good and bad about the first year reports.

The review is intended to provide a tenant perspective on these first annual reports. It identifies trends in the reports, things we have considered have been done well, and things we didn't like. We undertook this review with assistance from a number of people - tenants, landlords, other organisations working in the housing sector and the TSA. Our objective is to assist tenants and landlords improve the reports next time round.

This is year one for annual reports, and they were produced as the regulatory system was changing, and against a backdrop of limited resources, particularly in the council sector. It is a credit that landlords have produced annual reports.

However, our overall assessment of the reports is that on average they are just under adequate, and our hope is that our review will assist tenants and landlords produce better reports next year.

[PDF icon] A Good Start - Could do Better (full version)
(PDF document, 8215 Kb)

[PDF icon] A Good Start - Could do Better (summary version)
(PDF document, 445 Kb)